This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you. It applies to our website and to all interactions with our customer service through the Contact page. By using our site, you consent to the practices described here. All transactions are denominated in USD.
Information we collect. We collect information you provide directly, such as your name, email address, shipping address, billing details, order history, and any message you send through our Contact page. We collect payment information through our payment processors; we do not store full card numbers on our own servers. We also collect information automatically when you browse, such as device type, browser, approximate location derived from IP address, pages viewed, and referral source. We use cookies and similar technologies to remember preferences, keep your cart intact, measure site performance, and support advertising and analytics.
How we use information. We use your information to process and fulfill orders, arrange shipping, handle returns and refunds, respond to inquiries, prevent fraud, comply with legal obligations, and improve our products and site experience. With your consent where required, we may send promotional emails about offers, new arrivals, and site updates; you can unsubscribe at any time using the link in any email or by contacting us through our Contact page. We do not sell your personal information. We do not share your information with third parties except as necessary to operate our business, as described below.
Sharing with service providers. We share information with service providers who perform functions on our behalf, including payment processors, shipping carriers, fulfillment partners, analytics providers, email service providers, and fraud-prevention services. These providers are contractually required to use your information only to perform the services we request and to protect it with appropriate safeguards. We may also disclose information where required by law, regulation, legal process, or to protect the rights, property, or safety of our company, our customers, or others.
International transfers. We serve customers worldwide, so your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards for such transfers, such as standard contractual clauses, and we take steps to ensure your information receives an adequate level of protection wherever it is processed.
Data retention. We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to complete orders, honor refunds and returns, maintain business records, resolve disputes, and comply with legal obligations. When information is no longer needed, we delete it or anonymize it in accordance with our retention practices.
Security. We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, and regular review of our practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a security incident affecting your information, we will notify you and relevant authorities as required by applicable law.
Your choices and rights. Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. You may also have the right to opt out of certain sharing for targeted advertising. To exercise any of these rights, contact us through our Contact page. We will respond within the timeframe required by applicable law and will verify your identity before acting on a request. You may also have the right to lodge a complaint with your local data protection authority.
Cookies and tracking. You can control cookies through your browser settings and, where available, through our cookie preferences tool. Blocking certain cookies may affect site functionality, such as cart persistence and checkout. We honor opt-out preference signals where required by applicable law. Third-party analytics and advertising partners may set cookies subject to their own policies, and we encourage you to review those policies.
Children's privacy. Our site is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us through our Contact page and we will take appropriate steps to delete it.
Changes to this policy. We may update this policy to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page, and material changes will be communicated through the site or by email where appropriate. Your continued use of the site after an update constitutes acceptance of the revised policy.
Contact for privacy matters. All privacy inquiries and rights requests are handled through our Contact page. Please include enough detail for us to identify your request and verify your identity. We take privacy seriously and aim to respond promptly and transparently.
