This Refund Policy explains your rights and our commitments regarding returns, refunds, and order cancellations. It applies to all purchases and should be read together with our Shipping Policy and Terms of Purchase. All refunds are issued in USD to the original payment method.
Sixty-day return window. You may return eligible items within sixty days of delivery. The window begins on the date the carrier records delivery, not the date of purchase. Returns initiated within this window will be accepted provided the item is in a resalable condition as described below. We designed this window to be generous on purpose: skincare is personal, and you should have real time to decide whether a formula suits your skin, your senses, and your routine.
Eligibility conditions. To be eligible for a return, the item should be unused or lightly used, in its original packaging where possible, and accompanied by proof of purchase such as your order number or confirmation email. Opened products are eligible if the majority of the product remains, because we understand that texture and tolerance can only be judged by trying. Items that are significantly consumed, visibly contaminated, or damaged through misuse may be declined or partially refunded at our discretion. If you are unsure whether your item qualifies, contact us through our Contact page before shipping it back and we will confirm eligibility.
How to start a return. All return requests are initiated through our Contact page. Provide your order number, the item or items you wish to return, and a brief reason. Our team will confirm eligibility and provide return instructions, including the return address and any labeling guidance. Please do not ship a return before receiving instructions, as unannounced returns can be delayed or misrouted and may not be traceable to your order.
Return shipping. We aim to keep the return process simple and fair. Where a return is due to our error—wrong item, damaged item, or a product that does not match its description—we will cover return shipping or reimburse reasonable return postage with proof of cost. For change-of-mind returns, return shipping is the customer's responsibility unless local consumer law provides otherwise, and we will state this clearly before you ship. We never deduct restocking fees, and we never reduce a refund for the original outbound shipping because outbound shipping was free.
Refund timing. Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued within five to ten days to the original payment method. The inspection itself is typically completed within two business days of receipt. The five-to-ten-day window refers to the time from approval to the refund appearing on your statement; actual posting time can vary by bank or card issuer, and we will provide a refund reference so you can follow up with your provider if needed. Refunds are always issued in USD. If your original payment was in another currency, your bank or card issuer determines any conversion applied, and we are not responsible for currency fluctuation between purchase and refund.
Exchanges. If you would prefer an exchange rather than a refund, contact us through our Contact page and we will confirm whether the desired item is in stock. Where an exchange is possible, we will coordinate the return and the replacement shipment. If the replacement is of higher value, we will communicate any difference before proceeding; if lower, we will refund the difference within the same five-to-ten-day window.
Cancellations. You may cancel an order before it is dispatched by contacting us through our Contact page as soon as possible. Because processing begins quickly, cancellation is not guaranteed once an order enters fulfillment. If cancellation is successful, we will refund the full amount in USD within five to ten days. If the order has already dispatched, please use the return process instead.
Damaged, defective, or incorrect items. If your order arrives damaged, defective, or incorrect, contact us through our Contact page with photographs and your order number. We will arrange a replacement or a full refund at your election, and we will cover return shipping where a return is required. Please retain the packaging until the matter is resolved, as carriers may require evidence for claims.
Non-returnable and final-sale items. Unless required by applicable consumer law, certain items may be designated non-returnable, such as free gifts, promotional samples, and items marked final sale at the time of purchase. Any such designation will be stated clearly on the product page and at checkout before you complete your purchase. Designations are not applied retroactively.
Statutory rights. Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law in your jurisdiction. Where local law provides a longer return window or broader remedy, that law prevails to the extent of the conflict. Our sixty-day window and five-to-ten-day refund commitment are intended to meet or exceed common statutory standards, and we apply them uniformly to keep the experience predictable for every customer.
Contact for refund matters. All return and refund inquiries are handled through our Contact page. Include your order number, the item in question, and any photographs where relevant. We aim to respond promptly with clear instructions so that your refund is processed without unnecessary delay.
