This Shipping Policy explains how orders are processed, dispatched, delivered, and supported. By placing an order, you agree to the terms below. All shipments are governed by this policy together with our Terms of Purchase and Refund Policy. All monetary amounts referenced in this policy are in USD.
Order processing. Orders are processed on business days, meaning Monday through Friday, excluding public holidays observed at our fulfillment locations. Once your order is placed and payment is confirmed, our team begins picking, packing, and quality-checking your items. Processing takes one to three business days. During peak promotional periods, processing may extend to the upper end of that window, and we will communicate any material delay through the contact details you provide at checkout. You will receive an order confirmation immediately after purchase and a dispatch notification once your parcel leaves our facility.
Dispatch and delivery estimates. After dispatch, delivery is estimated at six to twelve days depending on destination country, carrier routing, customs clearance where applicable, and local delivery conditions. These are estimates, not guarantees. Remote destinations, severe weather, carrier disruptions, and high-volume holiday periods can extend transit time. We monitor shipments proactively and will intervene with the carrier if a parcel appears stalled. If your tracking has not updated for an extended period, contact us through our Contact page and we will open an investigation on your behalf.
Free shipping on every order. Shipping is free on all orders, to all destinations we serve, with no minimum order value and no hidden handling surcharge. The shipping cost you see at checkout is zero, and it will remain zero. We do not charge expedited-handling fees, rural-delivery fees, or fuel surcharges. If a checkout screen ever displays a shipping charge, do not complete the purchase; contact us through our Contact page and we will resolve it.
Duties, taxes, and import fees. We absorb applicable duties, taxes, and import fees on your behalf. You are not required to pay any additional amount upon delivery, and you will not receive a customs invoice or a carrier collection notice for duties or taxes covered by us. In the rare event that a carrier or customs authority requests payment from you in error, do not pay it; retain the notice and contact us through our Contact page immediately. We will coordinate with the carrier or authority and reimburse any amount you were wrongly asked to pay. This commitment applies to all destinations we serve and is a core part of our promise that the price you see is the price you pay.
Tracking and delivery confirmation. Once dispatched, you will receive a tracking number by email. Tracking activation can lag by up to forty-eight hours after dispatch while the carrier scans the parcel into its network. Delivery is confirmed by the carrier's proof-of-delivery record. If tracking shows delivered but you cannot locate the parcel, check with neighbors, building management, and any safe-drop location, then contact us through our Contact page within a reasonable window so we can open a carrier trace. We will work with you toward a resolution in line with our Refund Policy.
Address accuracy and undeliverable parcels. Please review your shipping address carefully before submitting your order. We are unable to redirect a parcel once it has been dispatched, and address changes requested after dispatch may not be possible. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, refused delivery, or failure to collect from a carrier holding point, we will contact you to arrange reshipment or a refund in accordance with our Refund Policy. Additional reshipment costs, where applicable, will be communicated transparently before any action is taken, and our free-shipping commitment for the original order remains intact.
Lost, damaged, or delayed parcels. If your parcel arrives damaged, retain the packaging and the items and contact us through our Contact page with photographs. If a parcel is confirmed lost by the carrier, we will reship or refund at your election, subject to our Refund Policy. If a parcel is delayed beyond the estimated window, we will open a carrier investigation and keep you informed at each stage. We do not consider a parcel lost until the carrier has completed its trace or a reasonable investigation period has elapsed, and we will not leave you without a resolution.
Split shipments and partial fulfillment. In some cases, items in a single order may ship separately from different fulfillment locations to reach you faster. You will not be charged additional shipping for split shipments. If an item is unavailable after purchase, we will contact you to offer a substitution, a partial refund, or a full cancellation of that item, at your choice.
Contact for shipping matters. All shipping inquiries, including tracking issues, address corrections, duty reimbursement requests, and lost-parcel reports, are handled through our Contact page. Please include your order number and tracking number where available to help us resolve your matter quickly. We treat every shipping inquiry as a service priority and aim to respond promptly with a clear next step.
